This Privacy Policy explains how INVESTAN N.V. (registration number 3-102-900308), the operator of jokabetplay.uk, collects, processes, stores and protects your personal information. We are committed to safeguarding the privacy of every player and ensuring that all data handling practices comply with applicable regulations under our licence issued by the Anjouan Gaming (Comoros) (#0000020).
By registering an account or using any services on jokabetplay.uk, you consent to the collection and processing of your personal data as described in this policy. Payment processing is handled by our payment agent, Sultucia Ltd (registration number HE464112), located at Smyrna 15, Flat/Office 101, 2108, Nicosia, Cyprus.
We encourage you to read this policy thoroughly so you understand what information we gather, how it is used and what rights you have regarding your personal data. If you have questions, please contact us at support@jokabetplay.uk.
Information We Collect
When you create an account at Jokabet Casino, we collect personal details including your full name, date of birth, residential address, email address and telephone number. During the KYC verification process required before your first withdrawal, we may also request a copy of a government-issued photo ID, proof of address and documentation confirming ownership of your payment method. Additionally, we automatically collect technical data such as your IP address, browser type, device information and pages visited on our platform. Transaction records including deposit and withdrawal history are retained for regulatory compliance and internal record-keeping purposes.
How We Use Your Data
Your personal information is used primarily to operate your account, process transactions, verify your identity and ensure compliance with our licensing obligations under the Anjouan Gaming (Comoros). We also use your data to communicate important account updates, respond to support enquiries sent to support@jokabetplay.uk and deliver promotional materials where you have opted in. Aggregated and anonymised usage data helps us improve the platform's performance, identify technical issues and enhance the overall player experience. We do not use your personal data for any purpose that is incompatible with the reasons for which it was originally collected.
Data Sharing and Third Parties
Jokabet Casino does not sell your personal information to third parties. However, certain data may be shared with trusted service providers who assist in operating the platform. Financial transaction data is shared with our payment agent, Sultucia Ltd (HE464112, Nicosia, Cyprus), for the purpose of processing deposits and withdrawals. We may also disclose personal information to regulatory authorities, law enforcement agencies or legal advisors where required by law or in connection with the prevention of fraud, money laundering or other criminal activity. All third-party recipients are contractually obligated to handle your data in accordance with applicable privacy standards.
Data Security Measures
We employ industry-standard security protocols to protect your personal information from unauthorised access, alteration, disclosure or destruction. All data transmitted between your browser and our servers is encrypted using SSL/TLS technology. Access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. Our platform, powered by SoftSwiss, undergoes regular security audits and vulnerability assessments. Despite these measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute protection. Players are advised to use strong, unique passwords and to report any suspicious account activity immediately to support@jokabetplay.uk.
Cookies and Tracking Technologies
Jokabet Casino uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic and personalise content. Essential cookies are necessary for the platform to function correctly, while analytics and marketing cookies help us understand how visitors interact with the site. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of the platform. For a comprehensive overview of the types of cookies we use and how to control them, please refer to our dedicated Cookie Policy page available on jokabetplay.uk.
Your Rights and How to Contact
You have the right to access the personal data we hold about you, request corrections to inaccurate information and, in certain circumstances, request the deletion of your data. You may also object to certain types of processing or request that we restrict how your information is used. To exercise any of these rights, please submit a written request to support@jokabetplay.uk and include sufficient detail to verify your identity. We aim to respond to all valid requests within a reasonable timeframe. INVESTAN N.V. reserves the right to update this Privacy Policy periodically, and any changes will be posted on this page with the revised effective date. Continued use of the platform following such changes constitutes your acceptance of the updated policy.
